Refund policy

RETURNS

Thank you for shopping with Carbon Werx. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

You may return eligible items within 14 DAYs of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that it was sent - Photographic evidence is taken of items prior to dispatch.
  • The item must be in its original packaging
  • You must provide proof of purchase (order number or receipt)

Non-returnable items include:

  • Any item with a 'DISPATCH TIME' of 'WEEKS' as this is a made to order item and is produced specifically for the customer who has ordered it.
  • Personalized or custom-made items
  • Clearance, final sale, discounted items

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Please allow 3 to 5 business days for processing
  • Your bank or credit card provider may require additional processing time

Shipping costs are:

  • Non-refundable
  • Refundable only if the return is due to our error
  • If the customer no longer wants the item (this is known as customer remorse), the cost of returning the unsuitable item is your responsibility.

3. Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect item received

If you need an exchange, please contact us at:

📧 carbonwerx@mail.com

📞 02381 112287 - During normal business hours (GMT)

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item was damaged in transit
  • We sent the wrong item

We recommend using a trackable shipping service, as we cannot guarantee receipt of your return.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again
  2. Contact your credit card company
  3. Contact your bank

If you have done all of this and still have not received your refund, please contact us at carbonwerx@mail.com.

6. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact:

CARBON WERX

📧 carbonwerx@mail.com

📞 02381 112287 - During normal business hours (GMT)