Shipping policy

SHIPPING

Thank you for shopping with Carbon Werx. Below you will find important information about how we process and ship orders.

We advise that customers have received and inspected their items before instructing any external contractor for fitting. We cannot be held responsible for any third party fitting charges from missed appointments from delayed delivery.

1. Order Processing Time

All in stock orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

All items with a 'DISPATCH TIME', please allow the allotted time plus the estimated delivery time for your region before enquiring regarding any delivery issues. You will receive a notification once your order has been shipped.

Any item with a 'DISPATCH TIME' quoting 'WEEKS' are made to order items and are produced specifically for the customer who has ordered them. These are non-returnable items.

Please note:

  • Orders placed after 2:00 PM will be processed the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Mainland UK Standard Express Shipping (in stock items): 1 to 2 Days
  • International Shipping (in stock items): 5 to 7 days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions or other unforeseen circumstances.

3. Domestic Shipping

We currently ship to all Mainland UK

If you do not see your location available at checkout, please contact us.

4. International Shipping

For international orders:

  • Customers are responsible for any customs duties, taxes or import fees.
  • Delivery times may vary depending on customs processing in your country.

We are not responsible for delays caused by customs.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

6. Lost, Stolen or Damaged Packages

Carbon Werx is not responsible for lost or stolen packages once marked as delivered.

If your package arrives damaged:

  • Please contact us immediately.
  • Include photos of the damaged packaging and/or item/s.

We will work with you to resolve the issue as quickly as possible.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

  • Additional shipping fees may apply to resend the package.

8. Contact Us

If you have any questions about your shipment, please contact:

CARBON WERX

📧 carbonwerx@mail.com

📞 02381 112287 - During normal business hours (GMT)